A key part of Savvy is being able to make sure that we respond quickly to customer feedback to make sure we meet your needs and that the application really is working exactly as you want it to. For this we need to make regular updates to the system.

Updates happen behind the scenes, often you will not be aware of them, sometimes you may have a button pop up asking you to update, go ahead!

If you are experiencing issues, the most likely scenario is that your computer is not running the latest version of Savvy and is not therefore running the updates properly.

Here are the steps you should take:

  1. Incognito 

The quickest and easiest way of running an update is to go incognito. This is a window that allows you to log in to Savvy, but your computer does it from scratch as if you have never been there, so it doesn't use any old information.

You can open an incognito window on a mac by the shortcut cmd+shift+n or on a windows computer by ctrl+shift+n or you can 

  1. On your computer, open Chrome.
  2. At the top right, click More .(three dots)
  3. New incognito window

The incognito window should look like this...

If you log in to Savvy from this black incognito browser, it will be the very latest version and all should be working normally. You can then go back to your normal browser and either close and reopen, and re log in, or even a refresh, should then pull down the latest version. You can run it incognito anyway if you want to.

2.  Clear your cache

Too much build up of cache in your history can interfere with how applications work. You have caches in your browser. We recommend the chrome browser, so here is how to clear cache in chrome:

Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More .(three dots)
  3. Click More tools Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

3. Update ChromeChrome also needs updating periodically, and an old version of chrome can interfere with newer version of applications, so here is how to make sure you are on the latest browser:

  1. On your computer, open Chrome.
  2. At the top right, click More .(three dots)
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.
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