Welcome to Savvy Pet Spa!

One of the best ways to get a feel for how Savvy Pet Spa works is to set yourself up as a pretend customer, with a pretend pet, and make some pretend appointments, as this will give you a really good feel for how Savvy works. This short video shows you exactly how to do this:

Before you start putting in any real customer data, it makes a lot of sense to get the various customisable features set-up exactly as you want them, so here is a quick check list of things to set up.  

All of these can be accessed by going to the Settings menu (looks like a cog, top right), and then once you have them set up, you’ll never have to think about them again 😊

1 – Reminders

Go to Settings, then Reminders, then Appointments.  Here you can choose how far in advance of your appointments you would like the reminders to go out, and at what time of day.  

You can also customise what your email and SMS reminders will say.  The bits in the {{xxx}} brackets will auto-populate with the correct details for that particular pet, and appointment day and time, so there is no need for you to change those parts.

2 – Service types

Go to Settings, then Data, then Services.  Here you can amend (by clicking on the pencil symbol (top right)) / add (by clicking on the pink + (bottom right) as many different services (appointment types) as you would like to.  

You can choose what colour you would like each service type to be in your diary, how long you would like it to auto-populate for in the calendar, and how much you would like it to be.  

Although the duration and cost will auto-populate when you make that appointment, you can also overwrite it if you know that particular dog is going to take longer / cost more etc.

3 – Calendar Settings

Go to Settings, then Calendar Settings.  Here you can set what time you would like your diary view to start and finish, what day of the week you would like it to start on, and indeed if you would like to hide any days from view completely.  

You can also choose your default calendar view (month, week or day), which will be the view you return to each time you click the white Savvy Pet Spa logo (top left) which is effectively your ‘home’ button.  Once in the diary, you can also toggle between the different views.

4 – SMS

Go to Settings, then Messaging, then SMS.  Here you can set the ‘Sender ID’ if you are only planning to allow one-way messaging (i.e. not allowing your customers to reply to your SMS).  This is the name your customer’s texts will appear to have been sent from. You have up to 11 letters or numbers (no special characters) for this ID.  If your business name is too long for this, you can also just use your own name, and then include your business name in the body of the SMS’s that will be sent out.  

If you wish to use two-way SMS, it is not possible to set a Sender ID and the message will appear to have been sent by the mobile number allocated to our system.

5 – Email

Go to Settings, then Messaging, then Email Look and Feel.  Here you can replace the Savvy Pet Spa logo with your own logo, and this will then be shown on all emails you send to your customers.

Go to Settings, then Messaging, then Email Settings.  Here you can connect the Savvy Pet Spa system up to your own email account.

For Gmail accounts, simply click to connect and pop in your details.

For SMTP accounts, here are the settings you will need to use the following info:

6 - Add extra groomers

Go to Settings, then Users and Groomers, then User Info.  Simply pop in the requested details, and anyone marked as being a groomer will then appear in the 'groomer' drop-down list when you are making an appointment, and will have their first name appear as a separate column on the day view calendar with all of their appointments for that day listed under them.

Please note you cannot use the same email as the account is registered to for another groomer, but you can use a made up email if you wish.

There are a few other little ‘bells and whistles’ that you can tweak if you wish, but you have now set up all the key settings, and are ready to start making appointments for your customers!

If you have any questions at all whilst you are in the system, the quickest way to get hold of us is to ping us a message using the smiley aqua chat box (bottom left), and one of the Savvy Pet Spa customer service team will get back to you ASAP 😊 

Did this answer your question?